Calls for Service
Calls for Service are 911 calls and calls to non-emergency numbers that required a police response.
Data last updated: 7:23 PM CT Tuesday, December 3, 2024
Recent Activity
View available calls for service that occurred on Dec 2, 2024, between 12:00am and 11:59pm CT.
There were zero calls for service on Dec 2, 2024.
This map shows calls for service that occurred on Dec 2, 2024. Locations are provided when available in public safety records. Markers do not indicate the exact location of an event to ensure confidentiality. Records related to domestic violence, medical, and mental health are not displayed to protect the privacy of parties involved in sensitive matters. Please see the Privacy Policy for more details.
Where Calls for Service were Reported
There were zero calls for service on Dec 2, 2024.
This chart displays morning (6am–12pm), afternoon (12pm–6pm), evening (6pm–12am), late night (12am–6am) calls for service that occurred on Dec 2, 2024.
When Calls for Service are Occurring
Historical Activity
View all available Hazel Crest calls for service data over time. Please note data availability and completeness varies by year.
FAQs
What do the terms on this page mean?
Average Response Time: The number of minutes, on average, between when a dispatcher logs a call and when the first officer arrives on scene.
Average Time on Scene: The number of minutes, on average, spent by responding police officers on the scene of an incident.
Call Priority Levels:
- 1-Critical: Events that are in progress where persons or high-value property are in immediate danger. Requires a multiple unit response or multiple groups of officers.
- 2-High: Not in progress and requires one officer, dispatched on the radio.
- 3-Medium: Not in progress and requires one officer, silently dispatched to the officer through the Computer Aided Dispatch (CAD) system.
- 4-Low: Not in progress and requires one officer, silently dispatched to the officer through the CAD system, and may be held for an available unit with command staff approval.
Call Types: The raw available data from the Hazel Crest Police Department includes over 400 different call types that are assigned by the dispatcher based on the call's preliminary nature. For ease of use and understanding for residents, each of these call types is assigned one of the following seven groups for the visualizations on this website.
- Alarm: Calls initiated by the activation of an alarm of a vehicle, residence, business, or other premise.
- Assist: Calls for medical or fire first-responders and other partner agencies and community responders such as social services.
- Civil: Calls related to non-criminal matters where police presence is requested to ensure the situation does not escalate such as domestic disturbance, missing person, or dispute.
- Crime: Calls related to activity that may be defined as criminal such as assault, battery, or burglary.
- Disorder: Calls related to disturbances that require a police response to assess and resolve the situation such as suspicious auto, disturbance, or noise complaint.
- Traffic: Calls related to motor vehicle collisions, road hazards, impaired drivers, or traffic stops.
- Other: Calls that do not fall under other categories such as a 911 hangup, request to speak to an officer, or locked out of residence. Includes follow-up activities for prior calls and administrative activities.
Calls for service: A request for police assistance that resulted in a police response. Most calls for service originate when a resident dials an emergency number such as 911 or a nonemergency number for the local police department. Other calls for service can originate from police officers or alarms. The calls for service displayed on this website are those that resulted in a police response.
Historical Activity: Refers to past years for which data is available. Please note data availability and completeness varies by year.
Incident Number: Unique identifier for incident records.
Recent Activity: Refers to the most recent day (12:00am to 11:59pm CT) for which data is available.
Where did the data on this page come from?
How was the average response time by call priority calculated? The average response time is calculated by filtering calls for service received by the Hazel Crest Police Department in person, by 911, or by telephone that required a police response. The time each incident's first responding officer arrives on scene is determined, then subtracted from the time the call was originally logged. This difference gives the response time for each incident. The average response time by call priority is then obtained by grouping by call priority and calculating the median of these individual response times across all incidents.
How was the average time on scene by call priority calculated? The average time on scene is calculated by taking the time logged by officers when they arrive on scene and subtracting that from the time they mark themselves off the scene. The average time on scene by call priority is then obtained by grouping by call priority and calculating the median of the time on scene across incidents.
How was the average time on scene by call type calculated? The average time on scene is calculated by taking the time logged by officers when they arrive on scene and subtracting that from the time they mark themselves off the scene. The average time on scene by call type is then obtained by grouping by call type and calculating the median of the time on scene across incidents.
How were the call type categories created? The time on scene is calculated based on the time logged by officers when they arrive on scene and when they mark themselves off the scene. This total time is then divided by the number of incidents in a given year to display the average.
What data sources were used to generate this page? This page uses available data from Hazel Crest’s E-COM 9-1-1 database via the Data for Community Trust Extract, Transform, Load (ETL) Data Pipeline. The visualizations are based on the derived tables listed below. Data available for download is from 2005 onwards.
- Calls for Service: Location information and additional details for dispatched calls.
- Incidents: Location information and additional details for incidents.
- Officer Radio Log: Time stamped records of communication between dispatch and officers.
More FAQs
Where can I access historical calls for service data prior to 2019?
There is an option to download all available data at both the top and bottom of the page.